State Farm® Insurance Agent Jose Rosario

"Excelente servicio de todo el equipo de state farm"

"Emely was extremely helpful in answering my questions and providing me all the information I needed to make an informed decision regarding my Insurance options. Thank you for bringing me peace of mind and extending your kindness while helping me out."

"Emily was very helpful great customer service and very good price for auto insurance. Thank you Emily"

"Great customer service, and knowledgeable about all information ask. Unbelievable rates that makes it unbelievable you can actually afford really good coverage. Amy here in Orlando was just awesome!!!"

"Excellent customer service!"

"Always great rate and knowledgeable representatives quick response time on any matter"

"Emily is professional in dealing with customer. I have excellent experience with her and appreciate her patience."

"Emily, Amy And Andres are always friendly patient and willing to assist anytime I call in. This is not to say that others are not. If there are other employees I haven’t had any interaction with them as yet. I’m sure they are awesome too. Way to go Jose!!! You have an amazing team."

"Maria Ramirez at State Farm was amazing to work with. She is professional, responsive, and made everything simple and stress-free. She took the time to explain my options and made sure I got the best coverage. Highly recommend her!"

"As soon as I put in the request online my phone rang and a representative was on the line. She was able to add a vehicle to my policy and remove one that we had sold within minutes, while I was at the tag office."

"Aimee was great explaining and promoting all the different ways and saving on my policies"

"Aymee helped me with my insurance, excellent service, and quick to respond aswell!!"

"Maria was very helpful with policy change at 5pm on a FRIDAY AFTERNOON!! Very impressed!!"

"Excellent service Ty"

"Emily is a very smart and lovely person
She is great person. She is greatly knowledgeable. I also spoke to other agents
Every one is friendly and very good and greatly knowledgeable about their work."

"What a pleasure it was to speak with Maria Ramirez Rubio, she helped me with my quote, I was with a different insurance company for 19 years. I switched to State Farm, what a difference from my previous company.
Thank you"

"Fine until it's time to cancel. I didn't have much experience with this place because I didn't file a claim or contact them in any way once I signed up for a policy, but I was up for renewal and I decided to look at other companies (as you should do). I found a policy with a competitor who was cheaper and actually better coverage. They sent a letter on my behalf to cancel. This is not my first time switching providers, but so far the biggest hassle. I get multiple texts and emails telling me to contact them once they got my cancellation notice. All they wanted from me was a copy of my new policy, which I shouldn't have given, since it was only for them to try to match the policy price, which they couldn't do. Instead, they said that while State Farm is more expensive, I'll be getting money back on something in the future if I stay with them. I didn't care. The new policy with the competitor was already paid for and I had no intention on keeping State Farm from that point. I told Emely I wasn't interested and just cancel the policy as I requested. Instead she says that she'll send me the renewal notice and price and I can think about it and then contact them to cancel...again. I get a text message again from Maria saying "you agreed to review some provided quotes to finally decide if you are willing to continue your tenancy with us", which I did not. I asked to cancel. I have since texted them back twice to confirm I want to cancel and I still have a bill pending on my account and my policy is still ongoing with State Farm, 7 days after the cancellation should have went through. Not sure why I have to tell them over 3 times that I am not interested in staying with this company.

Departing a company is the real tell of how good the service is. If it's like pulling teeth to leave, why would I ever come back? Based on my experience departing, I won't be returning if I have to go through this run around just trying to cancel a policy. I'll go back to another company who made switching providers much easier.

Edit: I received a call today from someone at the office to explain that the policy was cancelled days ago but it takes time to display this change on the website. As of now, the bill and policy have been removed. The issue still remains that I was not contacted in any way to confirm this action was taken. With no website change or reply back to my two messages, it appeared my request was sent into a void since I wasn't contacted until this review was posted. They also explained that the reason they asked for my new policy information was to confirm it was in fact myself who requested the policy be cancelled. Which is understandable, but still feels like an opportunity to retain business."

"Great customer service Maria me ayudó"

"I delt with Amy at this branch! She was patient an very accommodating to my time line an availability an walked me through it all!"

"Very quick and efficient! Got everything settled that needed to be done."

"Maria was great ! Very helpful"

"Very pleasant experience !"

"Amy is very patient explains in detail easy to understand"

"I am always occupied at work and a bit of a procrastinator when it comes to personal stuff. They follow up, suggest, and help with decisions. They work with me showing care and professionalism during every interaction."

"Aymee made the whole process of switching insurances super quick and easy."